Arts Council Chatbot
The Challenge
Arts Council Malta manages multiple funding schemes for artists, cultural organisations, and creative projects. Artists and applicants frequently contact the Council with questions about which schemes they qualify for, what documentation is needed, and how to apply. The variety and complexity of available schemes made it challenging for staff to handle the volume of inquiries efficiently, while potential applicants sometimes missed opportunities due to lack of awareness.
Our Approach
Neural AI built a conversational AI chatbot tailored to the Arts Council’s funding landscape:
- RAG-powered knowledge base indexing all current and upcoming arts funding schemes, including eligibility criteria, application timelines, and required documentation
- Bilingual Maltese and English support ensuring the chatbot serves Malta’s entire creative community regardless of language preference
- Web-based deployment integrated into the Arts Council’s online presence for seamless access
- Intelligent scheme matching helping users identify which funding opportunities they are most likely to qualify for based on their profile and project type
- Summarisation of scheme guidelines converting lengthy policy documents into clear, concise explanations that applicants can understand quickly
"The Arts Council Chatbot bridges the gap between available funding and Malta's creative community, making arts support more accessible than ever."
Key Results
- Instant access to arts funding scheme information
- Bilingual support in Maltese and English
- Reduced inquiry volume for Arts Council staff
- Improved awareness of funding opportunities among artists
- Consistent, accurate responses across all interactions
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