Facilitating Transparent Euthanasia Consultations Through AI-Powered Chat Support

The Challenge

The Ministry for Equality & Reforms needed a way to support public consultation on euthanasia legislation — a deeply sensitive and complex topic. Citizens had many questions about the proposed legislation, but the sensitivity of the subject required absolute accuracy, neutrality, and empathy in every response. Traditional FAQ pages were insufficient for the nuanced questions being asked, while human support teams could not scale to handle the volume of inquiries.

Our Approach

Neural AI built a secure RAG (Retrieval-Augmented Generation) chatbot specifically designed for this sensitive consultation:

• RAG chatbot trained on official FAQs ensuring all responses are grounded in authoritative, government-approved information
• Strict content guardrails preventing the generation of misinformation, personal opinions, or inappropriate content on this sensitive topic
• Empathetic and neutral conversational flows designed in collaboration with subject matter experts to handle emotional and complex questions with appropriate care
• Full compliance with government privacy, security, and ethical standards including data encryption and access logging
• Continuous monitoring and updates allowing the chatbot to evolve as the consultation progressed and new questions emerged