Life Events Robot: AI & Robotics Transforming Maltese Public Services
The Challenge
Malta’s public services handle thousands of citizen inquiries related to life events — marriage, birth, divorce, and other civil registrations. These inquiries require accurate, up-to-date information delivered in both Maltese and English. The volume of repetitive questions placed significant demand on government staff, while citizens often faced long wait times and inconsistent responses.
Our Approach
Neural AI designed and developed an AI-powered virtual assistant that supports citizens with life event services through natural conversation:
- Bilingual AI assistant capable of communicating fluently in both Maltese and English
- Retrieval-Augmented Generation (RAG) model accessing curated, authoritative life event data to ensure accurate and current responses
- ChatGPT integration for natural, conversational interactions that feel intuitive to users of all technical abilities
- Speech-to-text and text-to-speech enabling voice-based interaction for improved accessibility
- Deployment on Temi V3 mobile robot providing on-site assistance at government service centers
- Full GDPR-compliant data handling ensuring citizen privacy and data security throughout
"The Life Events Robot is a landmark project that brings AI and robotics directly into public service delivery, making government services more accessible to every citizen."
Key Results
- Faster response times to common queries
- Improved accuracy in life event information delivery
- Enhanced accessibility for users with disabilities
- Scalable AI platform for future government service expansions
- 24/7 consistent and reliable support
- Reduced operational costs
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